SEPTEMBER EMPLOYEE NEWSLETTER
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Lights, Camera, Appreciation!
August was all about celebrating you — our incredible team — and what a month it was! From start to finish, Lights, Camera, Appreciation Month was a chance to shine the spotlight on the amazing service providers and front desk staff who make our spa so special.
We can’t gush enough about how grateful we are for each and every one of you. Your hard work, your positive energy, and the way you care for our guests (and for each other!) truly sets this team apart. Whether you’re behind the scenes keeping things running smoothly, or front and center providing an exceptional experience for our clients, you are the heart of what makes this place feel so special.
Thank you for showing up, shining bright, and making every day worthy of a red carpet moment. We are so lucky to have such a talented, dedicated, and genuinely kind group of people on this team!
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 Getting to Know You!
We’ve had lots of new faces join the team recently, and what better way to break the ice than with a little fun? This month, we’ve put together a “Getting to Know You” questionnaire that you’ll find in the breakroom.
Take a few minutes to fill yours out, then check out everyone else’s answers as they’re posted around the room. You might discover a shared hobby, a favorite concert, or a fun fact you never would have guessed!
Let’s celebrate what makes each of us unique and get to know our amazing teammates a little better.
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Stay in the Spotlight – August Winners!
August’s incentive,Stay in the Spotlight, was a huge hit — and we’re excited to roll out the red carpet for our winners! These teammates held their place on the Walk of Fame all month long:
Service Providers: Alyssa, Ariana, Bailey, Brittani, Jennifer, Lindsay, Mikayla, Stew, Tess
WMAs: Adam & Jacque
Your consistency, teamwork, and drive kept you shining bright all through the competition!
Thanks to everyone’s efforts, we ended the month with an impressive 37 memberships sold and 246 enhancements added. That’s a big win for our team and for our guests, who got to enjoy even more of what makes our services special.
We’re so proud of all the hard work and energy you brought to this challenge. Way to stay in the spotlight!
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Star Awards Winners!
Thank you to everyone who took the time to cast your votes and recognize the incredible teammates who make our spa shine. The ballots are in, the red carpet has been rolled out, and we’re thrilled to announce this year’s Star Awards winners:
Best Supporting Teammate: Jacque
For the quiet MVP. This person is always offering a helping hand—whether it’s staying late to fold laundry, jumping in to help with the phone, or covering shifts. They’re the glue behind the scenes.
Scene Stealer: Hannah
This teammate might not always be front and center—but when they’re around, their impact is undeniable. Maybe it’s their energy with guests, their humor, or how they always manage to make things run smoother.
Director’s Choice: Carolyn
Goes to someone who naturally takes the lead—whether it’s organizing the day, helping new team members, or just always keeping things on track. They're low-key running the show.
Best One-Liner: Kristen
For the person who always has the funniest, sassiest, or most memorable things to say. They keep the team laughing and the breakroom lively.
Breakout Star: Tess
This one’s for someone who’s grown a ton—new hire who’s killing it or a seasoned teammate who’s stepped up in a big way. You’ve noticed them, and so has everyone else.
Biggest Plot Twist: Noelyz
They surprised you this month—in the best way. Maybe they crushed a sales goal, took on a new challenge, or brought unexpected skills to the table.
Most Likely to Win an Emmy for Customer Service: Jacque
This team member gives 5-star guest experiences every time. Their attention to detail, warmth, and professionalism make them unforgettable.
Best Wardrobe on Set: Lindsay
They always show up in style—whether it's themed dress-up days, stylish uniform flair, or just general vibe. Fashion icon of the spa.
Most Dramatic (In the Best Way): Alyssa
This person lives for a little flair—maybe they’re expressive, over-the-top funny, or just have a big personality that brings fun to the team.
Office Comedian: Adam
Consistently brings the laughs—whether it’s stories, impressions, or just always having the perfect gif in GroupMe. The spa wouldn’t be as fun without them.
Set Design Star: Carolyn
This award is for the behind-the-scenes perfectionist—organizing the breakroom, refreshing displays, keeping the front desk polished. Their attention to aesthetics doesn’t go unnoticed.
Production Powerhouse: Jacque
Always on the move, always getting things done. They juggle tasks, knock out their to-dos, and are the person you know you can rely on when stuff needs to happen.
Tech Genius: Adam
They know how to restart the router, fix the iPad, or solve that one weird problem in MindBody no one else can. Bless this person.
We are so proud of the amazing team we have — each of you brings something unique and special to the table. The Star Awards are just one way to celebrate the behind-the-scenes magic that makes our spa such a wonderful place to work and visit.
Congratulations again to our winners, and thank you all for helping us celebrate each other!
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Team Shoutouts!
This month, we’re spreading the love with shoutout cards in the break room! Take a moment to write a quick note recognizing your teammates for something awesome they’ve done. We’ll post the cards on the board so everyone can see and celebrate each other.
At the end of the month, we’ll randomly select two shoutouts, and the team members who wrote them will each win a $25 gift card.
Let’s lift each other up and keep the positive energy going!
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Membership Sales Incentive – WMAs
Goal: 35 Membership Sales
Individual Goals + Prizes
- 5 Sales: $5 Starbucks gift card
- 10 Sales: $10 Target gift card
- 15 Sales: $15 Amazon gift card
Team Goals + Rewards
- By Sept. 15th: 15 Sales Total: Team lunch from Atlas
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By Sept. 30th: 35 Sales Total: We’ll raffle off a $50 VISA gift card! You’ll earn one raffle ticket for every membership sale you made during the month—more sales, more chances to win!
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Room Readiness = Team Success!
One of the best ways we can support each other is by making sure every treatment room is set up and ready to go. A few quick reminders to keep things running smoothly:
- If you borrow something from another room (like a fan or noise machine), please return it at the end of your shift so that room is ready for the next person.
- Each cabinet should have a working sanitizer bottle. If one’s missing or broken, jot it on the whiteboard or let a manager know so we can replace it. In the meantime, grab sanitizer wipes (kitchen sink or laundry storage).
- The couple’s room = double supplies so both sides stay self-sufficient.
- Each room should have 8 cups total (2 of each size, 4 different sizes). If you need more, grab extras from the breakroom — not from another room. At the end of your shift, return any extras back to the breakroom. If you leave cups to dry, please also return them to their room before you leave so we’re not left guessing where they belong.
- Refill CBD, sanitizer spray, aroma scents, and salt stone disinfectant bottles once they hit the halfway mark.
Thanks for helping keep our rooms guest-ready and stress-free for each other! A little teamwork goes a long way.
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September Featured Product – Hyaluronic Concentrate
The perfect time to keep your skin glowing as we transition into fall!
This month’s spotlight product is all about hydration! Hyaluronic Concentrate is a lightweight, moisture-binding serum that instantly plumps and smooths the skin. Packed with hyaluronic acid, it helps draw in and retain water, restoring a supple, youthful look.
Why you’ll love it:
- Delivers intense, long-lasting hydration
- Softens the look of fine lines and wrinkles
- Leaves skin feeling refreshed, dewy, and plump
- Lightweight formula that works for all skin types
Pro Tip: Apply under your moisturizer for a hydration boost that lasts all day.
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SEPTEMBER BIRTHDAYS
Noel: September 15th
Tom: September 16th
Allison: September 18th
Audrey: September 18th
Adam: September 21st
Jen L.: September 25th
Hannah: September 28th
Jonathan: September 30th
SEPTEMBER ANNIVERSARIES
Brittani: September 3rd (11 years)
Adrian: September 6th (3 years)
Jacque: September 6th (3 years)
Carolyn: September 22nd (13 years)
Kristen: September 23rd (1 year)
Taras: September 28th (5 years)
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Welcome, Erin and Naiarah!
We’re so excited to welcome Erin as the newest member of our Wellness Membership Advisor team! Erin brings great energy, a passion for helping others, and is eager to jump in and start supporting our guests and team.
We’re also thrilled to welcome Naiarah to our Front Desk team! Fun fact—she’s Noelyz’s cousin, so we’re keeping it in the family. Naiarah is ready to bring her own enthusiasm and support to the spa.
Be sure to say hi and help us give both Erin and Naiarah a warm Elements Geneva welcome when you see them around the spa!
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September 1st: Labor Day!
(Spa closes at 4:00p)
September 2nd: Check Time Card for punch errors
(email Crystal if needed)
September 5th - 7th: Festival of the Vine
Starts at 12p everyday, allow extra time for parking
September 16th: Check Time Card for punch errors
(email Crystal if needed)
September 30th: Check Time Card for punch errors
(email Crystal if needed)
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Safety Training Reminder!
We officially missed our August 31st deadline for safety training. Big shoutout and thank you to those who took the time to get it done on time — you’re helping keep our spa safe and compliant.
For the rest of the team, this is your nudge: safety training isn’t optional. To stay compliant, you must complete:
- Online University safety videos
- Sign off on the State of Illinois Sexual Harassment Prevention Training in PayChex
The new final deadline is September 15th. Please get it done — no more extensions after this!
Let’s all do our part so we’re not chasing this down again next month.
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Summer of Skincare Success!
We are absolutely shining in the skincare world! As of August 14th, our studio ranked #7 in skincare services and #10 in retail sales out of all Elements Massage studios nationwide!
This accomplishment is the result of every single one of us working together to build up our skincare services. From our estheticians delivering incredible treatments, to our WMAs introducing guests to skincare options, to our massage therapists planting the seed and mentioning skincare during sessions — it all makes a difference.
Let’s keep the momentum going! Every conversation is an opportunity to share what we offer and invite guests to experience the benefits of skincare. Together, we’re showing that Geneva is a leader in this exciting new service!
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Peels Are Here!
We’re officially launching peels—and we couldn’t be more excited! It’s just $20 to upgrade to a peel, and you will receive a sample-size aftercare kit to keep your skin glowing.
We’d love for the whole team to experience it firsthand, so make sure to schedule a peel for yourself and see what all the buzz is about. The best way to share the benefits with our guests is to try it out and fall in love with the results!
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For the month of September we are partnering with
We partnered with each other last year and are excited to be promoting each other again this year!!
F45 offers innovative, high-intensity functional group workouts that are fast, fun and results-driven to help you become your fittest, strongest and healthiest self.
We will be promoting a 10-Class Pack for $200 them while they promote a 1hr 3-pack for $237
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August Numbers
915 Members as of
August 31st!!!
Members Gained: 71
Members Lost: 70
Net Member Gain: 1
Conversion Rate: 24.67%
Sessions: 1,291
Listen 360: 99%
Enhancements: 246
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August was a strong month—holding steady at 915 members while welcoming 71 new clients into our membership family! Our 99% Listen360 score is an amazing reflection of the exceptional care and service you’re providing every single day. Plus, 246 enhancements show that we’re continuing to add value to each session.
Let’s keep pushing forward! Our focus this month will be increasing net membership growth while keeping our conversion rate above 25%. With your continued energy and dedication, we know we can reach (and beat!) these goals.
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A huge shout out to our incredible WMAs for finishing August strong with a 24.67% conversion rate! Amazing work!
Big congratulations to Jacque, who led the team with 21 membership sales (50% conversion), and runners-up Adam (4 sales, 11.11%) and Faith (2 sales, 13.33%). You guys crushed it!
Great job everyone! Let's raise the bar even higher and aim for 30% in August. If anyone can pull it off, it's this team! You got this!
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Highest WP Conversion Rate
Carolyn: 60%
Adrian: 50%
Kalyn: 38.46%
Highest Enhancement Conversion Rate
Jennifer: 50%
Noelyz: 49%
Kristen: 45%
Highest Number of Enhancements
Kristen: 24
Tess: 21
Noelyz: 18
Highest Request Rate
Lindsay: 84%
Adrian: 82%
Carolyn: 77%
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We ended the month with an NPS (Net Promoter Score) of 99%!! This is testament to our amazing team and the incredible care that you all take with each and every one of our clients! Here are just a few examples of what our clients are saying:
- Kalyn was wonderful! She paid special attention to the areas of concern. Her pressure and technique was perfect!
- The staff is WONDERFUL! Tess was absolutely AMAZING!! Truly the BEST MASSAGE I’VE EVER HAD!!
- Adrian is one of the best deep tissue therapists I’ve ever gone to over the past 20 years. I’m a nurse and have never sustained a work injury despite all the lifting, bending and sitting (charting) I do.
- Stew gave an amazing deep tissue massage!
- I've now had two appointments with Bailey at Elements Massage in Geneva, and she is absolutely amazing! She is so kind, talented, and genuinely cares about her clients. Her attention to detail and personalized approach make such a difference — I can’t recommend her enough!
You are all AMAZING!!
Thank you!
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Chair Event Recap
On August 22nd we had the pleasure of participating in the
GRAND OPENING
of
LadyStrong Fitness in Geneva
Jennifer and Jonathan did a great job representing Elements as they provided chair massage and skincare. They each performed quite a few services and we even sold several Mini Peel Packs.
Overall it was a great community event to get our name out there while at the same time enjoying some great MUSIC, FOOD AND FUN!!
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